Slightly different to electricity, gas readings are represented in "m3" (cubic meters). In this example your reading would be 12559.Wait for your import reading to appear.Your meter will automatically cycle through each reading, so you do not need to press anything.You'll see a row of digits followed by kWh.If you have an orange button on the left and blue buttons on the right Your reading should now be visible on screen.Continue pressing 'A' until you see 'Total Active Import'.Press the blue 'A' button to wake up the display.If you have two round blue and orange buttons Ignore any digits after a decimal point if you have one.You can use the bottom button to scroll through your other register readings i.e.Press and hold the middle button once more will hovering over ‘TOU Registers’ and you should now see ‘Imp.‘Time & Date’ should be visible – now scroll with the bottom button until you see ‘TOU Registers’.‘General’ should appear on-screen – press and hold the middle button again to select this option.Press and hold the grey middle button until the main menu loads up.In this example the meter reading is 23541.As before, write down all the digits ignoring any digits after the decimal point (if you have one).The number you're after is the one followed by kWh By pressing the button the meter display will scroll through to the meter reading.Press the "Display" or "Select" button to wake up the display.Pressing the left/down button allows you to scroll through the list of rates and associated kWh values, including your R02 register reading.Following the same steps above, ensure you are on the TOUmatrx menu.Hold OK to enter the ‘TOUmatrx’ sub-menu and you will see ‘RATE1’ appear.Hold OK to enter the ‘Advanced’ sub-menu - you will then see ‘TOUmtrx’ appear.Using the arrows, scroll to ‘Advanced’ (2 pushes of the > button).Hold OK again to enter the ‘Billing’ sub-menu.Hold OK to enter the Main Menu - you will see ‘Billing’ appear on-screen.To get a reading from these smart meters: These buttons might be to the left or underneath the display. If you have two white buttons with arrows and other markings around them Simultaneously press the ‘A’ button and you should notice the display revert to your R02 register.Press and hold the ‘B’ button for 3-5 seconds.If you are an Economy 7/multi-rate customer: Your R01 register reading should now be visible on screen.Keep pressing the green ‘A’ button to cycle through until you see R01.Press the B button to wake up the display.The two readings above are the readings you will need most of the time - if you are contacting us, however, please also press '9' and make a record (by taking a photo) of the total reading will appear on the screen as we may need to use it.Keep pressing 6 on the keypad until you see 'IMP R02' followed by 8 digits - this is usually your night/off-peak reading.This is your read, so for this example your reading would be 12565.0012565.3) followed by kWh at the bottom right of the screen. Press 6 on the keypad until you see ‘IMP R01’ followed by 8 digits.It’s worth remembering that electricity reads are recorded in "kWh" (kilowatt hours), so be on the look out for this value when cycling through your display (but remembering to ignore the numbers after the decimal place). As great as your IHD is, it’s always best to take readings from your actual meter. Make sure you’re looking at your smart meter on the wall, rather than your in-home display (IHD). If you have two grey arrows with and a button in the middle.If you have an orange and a blue arrow to the right of the screen.If you have two grey buttons either side of the display.
SMART SCROLL TAKEN OFF HOW TO
Steps on how to read these meters can also be found in the guide below. It’s worth us mentioning that if we installed your smart meter(s) you will either have a Landis & Gyr or EDMI set up, which you can read more about here.
If you've got a traditional meter, try our guide How to read your meter.
That’s why we’ve put together the below step-by-step guides, just in case we ever ask you for a reading. That being said, there are times where this may still be required, especially if you have a first-generation (SMETS1) meter that has not yet been enrolled into the smart network.
SMART SCROLL TAKEN OFF MANUAL
One of the many amazing benefits of having a smart meter is that you should never have to submit manual readings again.
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